1. Introduction
Welcome to nabje. We are committed to protecting the privacy of every player who visits or registers on our platform. This Privacy Policy explains in plain language what personal data we collect, why we collect it, how we use it, and what rights you have as a user based in Bangladesh or elsewhere.
By accessing nabje, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all users aged 21 and above, consistent with our terms of service.
2. Information We Collect
When you create an account, transact, or interact with nabje, we may collect the following categories of personal data:
- Identity information: full name, date of birth, gender, and a government-issued photo ID (National ID, passport, or driving licence) where verification is required.
- Contact information: email address, mobile phone number (used for OTP verification and account notifications), and city of residence such as Dhaka, Chittagong, Sylhet, or Khulna.
- Financial information: deposit and withdrawal transaction records, payment method details (bKash wallet number, Nagad account, Rocket, or card last-four digits for Visa/Mastercard). We do not store full card numbers.
- Technical data: IP address, device type, browser version, operating system, and session logs — used to detect fraud, prevent unauthorised access, and maintain platform security.
- Usage data: game activity, betting history, session duration, and pages visited — used to personalise your experience and improve our services.
3. How We Use Your Information
nabje processes personal data only for clearly defined, legitimate purposes. We do not use your data for profiling in ways that produce legal or significantly harmful effects. Specific purposes include:
- Account creation and management: registering your account, authenticating your identity, and maintaining accurate account records.
- Payment processing: facilitating deposits and withdrawals through local payment gateways including bKash, Nagad, and Rocket, as well as international card processors.
- Customer support: responding to your queries, resolving disputes, and sending service notifications such as deposit confirmations or security alerts.
- Legal compliance: fulfilling obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations to prevent financial crime.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: processing required to perform our contractual obligations to you, including account operation and payment execution.
- Legitimate interests: fraud prevention, platform security, and analytical improvement of our services, balanced against your rights.
- Legal obligation: where applicable law requires us to collect, retain, or report specific data, including AML/KYC obligations.
- Consent: for optional marketing communications and non-essential cookies, where you have freely provided your consent and may withdraw it at any time.
5. Data Sharing and Disclosure
nabje does not sell, lease, or share your personal data with third parties for their own commercial purposes. We may share data with carefully selected service partners only to the extent necessary to operate our platform. These include payment processors (bKash, Nagad, Rocket), KYC verification providers, cloud hosting services, and fraud-detection systems. All such partners are contractually bound to process data only for the agreed purpose and to implement appropriate security measures.
We may also disclose your data when required to do so by law, court order, or governmental authority, or where disclosure is necessary to protect the rights, property, or safety of nabje, our users, or the public.
6. Cookies and Tracking Technologies
nabje uses cookies, local storage, and similar tracking technologies to deliver and improve our services. These technologies help us maintain your login session, remember your preferences, analyse platform performance, and serve relevant content. We use the following categories of cookies:
- Essential cookies: strictly necessary for the platform to function, including session management and security tokens. These cannot be disabled.
- Analytical cookies: used to understand how users interact with nabje so we can identify issues and optimise page performance. Data is aggregated and anonymised.
- Preference cookies: store your chosen settings such as language, odds display format, and notification preferences to personalise your next visit.
7. Data Retention
nabje retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Account data is typically retained for the duration of your active account plus a period thereafter as required for compliance with AML/KYC regulations and dispute resolution. Transaction records are retained for the period mandated by applicable financial regulations.
When data is no longer required, we securely destroy or anonymise it in accordance with our internal data disposal procedures. You may request early deletion of your personal data subject to any overriding legal retention obligations.
8. Your Rights
As a nabje user, you have meaningful rights over your personal data. You may exercise these rights at any time by contacting our support team:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may request correction of inaccurate or incomplete data.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary or where you withdraw consent, subject to legal retention requirements.
- Right to restrict processing: you may request that we limit our processing of your data in certain circumstances, such as while a data accuracy dispute is resolved.
9. Data Security
nabje employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls so only authorised staff may view your data, regular security audits and vulnerability assessments, and multi-factor authentication for administrative systems.
While we implement robust safeguards, no internet-based system can be guaranteed to be 100% secure. If you have reason to believe your account has been compromised, please contact our support team immediately so we can take appropriate action.
10. Children and Age Restrictions
nabje is strictly an adults-only platform. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If you are under 21 years of age, you must not use our platform or provide any personal data. If we become aware that we have inadvertently collected data from a person under 21, we will delete such data promptly. Parents and guardians who believe their child has submitted data to nabje are encouraged to contact our support team without delay.
11. Changes to This Privacy Policy
nabje reserves the right to update or amend this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting a notice on the nabje platform or by sending a notification to your registered email address. The updated policy will take effect from the date it is published.
We encourage you to review this Privacy Policy regularly so you remain informed about how we protect your data. Continued use of the nabje platform following any amendment constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to the nabje support team. You can contact us at [email protected] — our team aims to respond to all data-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).